Objective ::
TO PROVIDE INCREASED ACCESS TO POSTAL SERVICES IN URBAN AND RURAL AREAS.
Introduction ::
The Department of Posts is entrusted with providing access to basic postal facilities throughout the country. Even though India has the largest postal network in the world, with about 1.55 lakh Post Offices, there continues to be a demand for Post Offices. In order to effectively meet such demand, the Department of Posts provides postal services through Franchise Scheme.
Franchise Type ::
(i) Counter services through Franchise Outlets in areas where there is demand for postal services, but a post office cannot be opened.
(ii) Sale of postal stamps and stationery through Postal Agents in urban and rural areas.
Basic Features ::
A). Only counter services are to be franchised, while delivery and transmission will continue to be through the Department. Linking arrangements for the franchised outlets will be provided by the franchises.
B). The franchise will provide service across the counter for a minimum defined time
schedule with flexibility to work round the clock.
C).Product and Services
(i) Sale of stamps and stationery (including phitatelic items);
(ii) Booking registered articles, speed post articles, money orders (on EDBO model), e-post, etc. Bulk booking of registered/speed post articles are allowed without any limit. No rebate for bulk booking of speed post articles
will be admissible over and above the commission payable to the franchisees as applicable from time to time. However, the franchisees will not do bulk booking from BNPL customers. Further, Link Post Offices
should report any cases of heavy bulk bookings to the HO. The HO would send a report to the Divisional Office. The Divisional Office will then alert the Marketing Executives in the Speed Post Centres etc. to make efforts
to bring such customers into the fold of the BNPL Scheme of the Department. The restric'tions imposed by the Department regarding bulk booking on the outsourcing agents would also be applicable to the franchisees for bulk booking.
(iii) Franchise outlets will not book any money order for a value less than Rs.100./-
(iv) Functioning as a direct agent for PLI and provide related aftersales service, including collection of premia. (subject to fulfillment of criteria for PLI agents);
(v) Marketing products for which the Department has a corporate agency or tie-up and provide related follow up services (subject to agreement with the other organizations involved);
(vi) Providing retail including sale of revenue stamps and CRF stamps and bill/talfine collection/payment services of theDepartment (subject to agreement with the other organizations involved)
(vii) Facilitating the provision of e-governance and citizen centric services (subject to agreement with the other organizations involved)
(viii) Any other service introduced by the
Department in futura through its outlets which is considered amenable to the franchlse model (subject to agreement with the other organizations involved).
The model has adequate flexibility built in to allow a range of services to be extended through the outlets according to the need / demand, and to increase the range when found necessary. Thus, the range of counter services that can be offered through different outlets can vary, keeping in view the location and its capacity to generate revenues.
D). lmplementatlon Strategy
Franchise model will be implemented in fast developing areas of urban growth like metros and their satellite towns, as also such urban and rural areas where there is a justification for post offices on the distance norms but there is difficulty in providing the same through redeproymenu relocation.
In addition, the Head of the Circle may relax the norms in such cases where there are significant revenue potential and franchise may be opened subject to a minimum estimated monthly revenue generation of Rs.50,000 per month, and no adverse impact to neighbouring post Offices.
Continuation or otherwise of these franchisees would be decided on the basis of final review. The first review will be conducted 6 months after opening of the outlet and the final decision regarding its continuation or otherwise will be taken 6 months thereafter i.e. one year after opening of the outlet concerned.
E). Vlability
The viability of each franchise only requires to be assessed by the concerned field unit so as to ensure adequate returns to the franchise. The expected minimum revenue would depend on the range of services, particular location,
potential revenue, the investments that the franchise is willing to make, the cost likely to be incuned by the Department in providing support facilities, etc.
F). Criteria for Selection of Franchise ouilets
Applicant for franchise would need to submit an application in a prescribed proforma (Annex-l). The selected franchise will sign a Memorandum of Agreement with the Department (Annex-ll). Criterla for selection have been fixed considering the need to select persons with the capacity to manage and
market a range of products, along with a sense of the community needs and public aspects of the job, and willingness to accept technological options. The criteria are as below:
(i) Individual as well institutions/organizations/ other entities like corner shops, paanwalas, kiranawalas, stationery shops, small shopkeepers, etc. in urban and rural areas and new upcoming urban townships, special economlc zones, major highway projects, upcoming new industrial centres, colleges, polytechnics, universities, professional colleges etc. are eligible for taking up the franchise work. In the case of individual, individual will enter into agreement and in the case ofinstitution/organization/ other entity, Head of the institution/ organization/entity will enter into agreement.
(ii) The members of family of serving postal employees are not eligible for taking up franchise scheme in the same Division in which postal employees are working. Members of family for this purpose would includethe following:
(a) The spouse, but not including a separated spouse or one living separately while judicial separation proceedings are on;
(b) Children and stepchildren but not including children and of whose custody the serving postal employee has been step children
deprived by law;
(c) Other persons such as wards who are dependent on live with the serving postal employee.
(iii) Age: Above 18 years. No upper age limit.
(iv). Educational qualifications: Sthclass pass from a recognized school.
(v) Preference:
(a) Postal pensioners
(b) Those able to provide computer facifities.
(vi) Premises: Proper appropriately located and accessible premises, properly maintained with suitable display of approved signages.
(vii) Applicant should be willing to make the necessary investments for the conduct of the business and provide details how the premises will be run,what the opening hours would be, investments proposed, market
conditions, proposals for marketing products, awareness of customer base, role in local community, etc. One reference from respectable person of the locality where the franchise is proposed to be located woutd
also be required to establish the character and antecedents of the applicant.
(viii) A business plan would be prepared taking into account the anticipated minimum level of business / revenue worked out by the Divisional Head for the specific franchise.
(ix) Security Deposit: The security deposit in the form of NSC, to be provided by the franchise, would be based on the maximum possible level offinancial transactions likely be undertaken by the franchise in a day. The
minimum security deposit would be Rs.5,000/-. Further, it would be increased on the basis of average daily revenue.
(x) Selection would be made by the concerned Divisional Head based on a report from the ASP /sDl within 14 days from date of receipt of application. lt will be ensured that permission for opening Franchise Outlets will not be granted in such Gram Panchayats where Panchayat Sanchar Sewa Kendras (PSSKs) are functioning under the Panchayat
Sanchar SewaYojana Scheme.
G). Remuneration to Franchisees
The franchisees will earn remuneration / commission on services provided, as set out in the Schedule of Memorandum of Agreement.
H). Monitoring
The monitoring mechanism for the scheme will be strengthened vis-l-vis regular outlets, with monthly monitoring by inspectors. An element of electronic monitoring will be introduced in due course.
I). TRAINING
(i) lntroduction to the objectives, products/ services, basic procedures, upkeep of the premises and customer care would be part of induction training of the franchisees. The briefing will be done by the Sub-Divisional
(ii) Inspector of the area. Franchise shall be able to transact postal business on computers.
J). Pre-printed Barcode Stickenr
Pre-printed Barcode Stickers shall be provided to Franchise Outlets using Point
of Sale Software.
K). Awards
The concerned Circle Head will make provisions for 'annual awards' to Franchise
Outlets doing good work.
L). Operating Manual
The operating manual and accounting procedure for remuneration, for franchise
outlets are available in all Head Post Offices and Sub-Post Offices of the concerned area.
Basic features of the Postal Agents Scheme
1.) Only counter services of postal stamps and stationery (including philatelic items)
. are to be franchised through PostalAgents.
2).The Postal Agents will provide service across the counter for a minimum defined
time schedule with flexibility to work round the clock.
3).Products and services offered: Sale of postal stamps and stationery fincludiirg
philatelic items).
4). Criteria for Selection of Postal Agents:
Applicant for Postal Agent would need to submit an application in a prescribed.
proforma(Annex-lll)(Postal Circles will ensure availability of this Form in concerned *regional language or Hindi as required). Criteria for selection have been fixed considering the need to make available postal stamps and stationery
to public in urban and rural areas. The selection of the postal agent will be done by the concerned Divisional Head on receipt of application. The selected postal agent will be issue Photo ldentity Card by the concerned Divisional Head based on the information in the application within a week time from the date of receipt of application. A copy of Model Photo ldentity Card at Annex-lV. The criteria are as
below:
(i) Individual as well as institutions / organization other entities like corner
shops, paanwalas, kiranawalas, stationery shops, small shopkeepers, etc.in urban and rural areas are eligible for taking up the postal agent work. In the case of individual, Photo ldentity Card will be issued on individual's
name and in case of organizations/ institutions/ shops, etc., Photo ldentity
Card will be issued on the name of the Head/ Nominated person of the institution/ organization/shops, etc.
(ii) The members of family of serving postal employees are not eligible for taking up postal agent in the same Division in which postal employees are working. Members of family for this purpose would include the following:
(a) The spouse, but not including a separated spouse or one living separately while judicial separation proceedings are on;
(b) Children and stepchildren but not including children and stepchildren of whose custody the serving postal employee has been deprived by law.
(c) other persons such as wards who are dependent on and normalty live wlth the serving postal employee.
(iii) Age: Above 18 years. No upper age limit.
(iv) Educational qualifications: No prescribed educational qualification.
(v) Premises: Proper premise, shop, ouflet, etc. within the territory of permanent resident and within the territory of Link Post Office and made available of postal stamps and stationery within the territory. properly
maintained with suitable display of approved signages. The signages will be provided by the Postal Divisional office/ Link sub-post office.
(vi)Postal Agents will not be required to sign a Memorandum of Agreement with the Department and will not be required any security deposit for taking agency.
(vii)The In-charge of the Link Post Office will make ensure availability of stamps & stationery to the Postal Agents when postal agente come to post office for purchase of stamps and stationery.
(viii)Postal Agents will eligible for purchase of stamps and stationery from their Link Post office by cash only and subject to a minimum transaction value of Rs.300/- for each such purchase (subject to availability with the '
Post office) on production of photo tdentity card and get 5% commission/ deduction on total amount of purchase of stamps and
statlonery (lncludlng philatelic items).
A simple record of sale of stamps and stationew fo these postal agents(separately for each agent) will be maintained by the Link post office.
Postal Agents license may be issued without strict foflowing the distance norms for opening of Post offices as followed in the case of FranchiseOutlets.
Postal Agents shall not undertake business or indulge in canvassing business outside their territory.
License to Postal Agents shall be granted initially for a Reriod of one year
from the date of issue of license by the Dop. rne ]further continuance of
the postal agents license after completion of one vefr shall be for a period of 3 years at each subsequent time subject to satisfactory work and
conduct.
(xiv) DOP shall have the right to unilaterally terminate/ cancel the license on
valid ground/ reason.
(xv) In the event of any dispute or difference arising between the parties, such
dispute or difference shall be resolved amicably by mutual consultations
by the concerned Head of the Postal Divlsion/Circle. In exceptional case,
upon such reference the dispute shall be decided by the
Member(Planning) or Secretary(Posts) whose decision shall bind the
parties finally and conclusively.
Branding of Franchlse Outlets and postal Agents
Standard Signages for India Post franchise would be provided to give a uniform
look to all franchised outlets and postal agents. The Signage will be made available in
all Head Post offices and sub-post offices of the areas concerned.
Advertisement and Publiclty
The concerned Divisional Head will make
and appropriate arrangements for advertisement & publicity of the scheme to
awareness/ interest among the prospective public and ensure more number
franchisees every year.
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Application cum Franchise Outlet Agreement Form.
Annexure I download from Here
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MEMORANDUM OF AGREEMENT
Annexure II download from Here
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Application cum Postal Agent Agreement Form
Annexure III download from Here
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Schedule of Commission...
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Postal Agent Identity card
Intrested Agent can visit Division office for more information regarding Franchise of India Post. Marketing executive also helps regarding Franchise of India Post.
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Source :: India Post official website
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Kindly visit India Post official website for more information regarding products and services provided by Department of posts.
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Jan Seva
India Post
Sabka Dost
Thanks...
DOP Adda
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