1) Login to MDM portal by RICT admin user ID.
( This site work on Sify as well as open network like Brod band, Mobile internet etc)
2) Click on MIS Portal after logged in
3)Click on BPM menu
4) Then click on Active BPM report & select criteria i.e. Circle, Region, Division, Sub Division etc.
5) Export that file in XLS format.
6) Then visit to http://servicedesk.indiapost.gov.in:8080
( This site run only on Sify Network)
7) Create new incident then fill all required filled like phone number, email Id, office name,weg etc.
8) Incident area should be select properly like DARPAN - SAP- HRMS etc
9) Describe your issues properly in Description box I.e error which showing on Device " BPM is not tagged this BO" etc.
10. Attach Active BPM XLS data file & Save.
11. Wait for response for ticket. Files will be triggered centrally & BPM will be able to generate salary Slip
12. After confirmation from BPM respond the ticket promptly.
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