The Department of Posts has taken a proactive step to streamline the resolution of technical issues related to the Online Rule 3 Transfer Portal by establishing a dedicated email ID: rule3.cept@indiapost.gov.in. This initiative aims to ensure timely and efficient handling of technical challenges faced by users of the portal.
Key Instructions for Reporting Technical Issues
Email ID for Reporting:
All technical issues related to the portal should be reported exclusively to rule3.cept@indiapost.gov.in.
Provide Relevant Screenshots:
To facilitate a quick resolution, users are requested to include relevant screenshots of the issue in their emails.
Avoid Using Alternate Email IDs:
Emails sent to any address other than rule3.cept@indiapost.gov.in for portal-related issues will not be entertained.
Action Points for Circle SPOCs
All Circle Single Point of Contacts (SPOCs) are instructed to disseminate this information promptly to all field units under their jurisdiction. This will ensure that technical issues are routed through the proper channel, minimizing delays and confusion in the resolution process.
Benefits of This Initiative
Focused Support: A dedicated email ensures that portal-related issues are handled by the relevant technical team.
Timely Resolution: Clear communication and relevant details, such as screenshots, expedite the resolution process.
Streamlined Communication: By restricting issue reporting to a single email, redundant or misdirected queries are avoided.
The Department encourages all users of the Online Rule 3 Transfer Portal to adhere to these guidelines for seamless and efficient technical support.
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